More on that MaxFax saga...
I called the UHL Fooking Office today, regarding that pair of appointments:
The phone-jockey said that the appointment for 29th March had been cancelled on the 24th... the same day that the 31st March appointment was generated.
Clearly they must think that I'm psychic, as the second letter doesn't say anything about any cancellation or postponement.
Then the phone-jockey claimed that on 24th March they sent out a separate letter regarding the cancellation. Now, I'd have thought that it would have been in the same postal run as the new appointment, and would have arrived here on Saturday 26th. Indeed, any sane person would have detailed the cancellation in the second appointment letter... or would have put both letters in the one envelope. But no, common-sense did not prevail.
So far I've seen neither hide nor hair of said cancellation letter, so I reckon I've been fed yet another helping of admin cop-out bullshit.
As I said, there really is no foreseeable end to the sorry tale of UHL Booking Office's ineptitude.
And yes, I understand that their "no tolerance anti-abuse policy" covers telephone conversations...
but I've got news for them...
I have a similar policy, mine covers abuse of my patience, and includes an anti-bullshit clause.
THE SMALL(ish) PRINT... (updated 23/07/2016)
By submitting a comment to this blog you grant me permission to reproduce its content and to reproduce the submitted name/URL in attribution. I will leave your content in its intended place and in its unedited form unless one or more of the following apply:
If you ask me to modify, move or delete your content, I’ll consider making the requested change(s) so long as there’s no significant alteration of the context of the content or of any debate associated with it;
If you change your email address or URL, I’ll update these details in older comments so that I'm not displaying dead links;
If I decide to change the theme or layout of this blog, thus affecting the placement and/or visibility of comments, I’ll make whatever changes I see fit for the smooth running of this blog;
If any comment contains insulting profanity or other content which I deem to be causing or likely to cause trouble, I’ll edit or delete as I see fit for the smooth running of this blog. I’ll try to remember to display the reason(s) for whatever editing I do, so that folk aren’t left hanging wondering what happened and why. If you can at least try to "disguise" your swearing, it would be much appreciated.
Other things to consider:
Comments must contain at least 3 characters;
You can use some code in comments, feel free to give it a shot and see what works;
If adding pics, the recommended maximum dimension is 600px.;
Comments containing many links will be held for moderation;
I reserve the right to amend this policy in line with proven applicable current legislation;
Free Speech: you may well have the right to it, but you've no right to compel me to a) listen to it, or b) publish it!
