Posts tagged 'MaxFax'

You wait… and you wait… and then you go ape-shit

Posted by on March 28th 2022 in A bit of a rant, Health, or lack thereof, Name and Shame
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More on that MaxFax saga...

I called the UHL Fooking Office today, regarding that pair of appointments:

 

 

 

The phone-jockey said that the appointment for 29th March had been cancelled on the 24th... the same day that the 31st March appointment was generated.

Clearly they must think that I'm psychic, as the second letter doesn't say anything about any cancellation or postponement.

Then the phone-jockey claimed that on 24th March they sent out a separate letter regarding the cancellation. Now, I'd have thought that it would have been in the same postal run as the new appointment, and would have arrived here on Saturday 26th. Indeed, any sane person would have detailed the cancellation in the second appointment letter... or would have put both letters in the one envelope. But no, common-sense did not prevail.

So far I've seen neither hide nor hair of said cancellation letter, so I reckon I've been fed yet another helping of admin cop-out bullshit.

As I said, there really is no foreseeable end to the sorry tale of UHL Booking Office's ineptitude.

And yes, I understand that their "no tolerance anti-abuse policy" covers telephone conversations...

but I've got news for them...

I have a similar policy, mine covers abuse of my patience, and includes an anti-bullshit clause.

You wait… and you wait… and you wait…

Posted by on March 26th 2022 in A bit of a rant, Health, or lack thereof, Name and Shame
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The MaxFax saga goes on...

After way over a year of both my GDP and MaxFax leaving my LR7 to rot in place rather than treat it, MaxFax got around to extracting it on Sunday 6th February. The locum dental consultant did an epic job with inadequate (paediatric) dental tools, having to resort to drill, scalpel and brute force to remove about 20 bits of shattered molar roots, and putting in half a dozen stitches to close the wound. I was given antibiotics sufficient for five days, and sent home. In typical fashion, the letter from that clinic eschews the facts and states that the job was done on a Saturday, presumably meaning on the 5th February. Ho hum, no great shakes.

But that clinic letter also states that they would review me in "three to four weeks' time", so that would have been any day from Saturday 26th February to Sunday 6th March inclusive, right?

Wrong.

UHL Booking Office ignored the principles of the Gregorian Calendar that the rest of the western world has been using for nearly half a millennium, and decided that "three to four weeks' time" would mean Tuesday 22nd February. Four to twelve days too early, that calculation depending on more factors than I've got teeth.

At that review it was clear that the first lot of antibiotics hadn't prevented infection, so I left with a second course of them, and with the requirement for another review "in two weeks' time" to see if the infection had been cleared. So that would have been Tuesday 8th March, right?

Wrong again.

Try Tuesday 29th March. Exactly three weeks late:

 

 

Well, we have to take what we can get, so when the reminder text arrived on Tuesday 22nd March, I duly confirmed that I would attend:

 

 

All sorted, right?

Wrong yet again.

This arrived this morning:

 

 

Clearly it doesn't say that the Tuesday 29th clinic is cancelled or postponed, so I have to assume that it's a bona fide appointment for me to attend on Thursday 31st March.

As it stands, I need to attend twice in three days to have two different people look at the battle-scars from one extraction. It's utterly nonsensical.

There really is no foreseeable end to the sorry tale of UHL Booking Office's ineptitude.