I'm calling it.
It's harassment.
Posts tagged 'SystmOnline'
Another one
At what point does this cease being advice and start being harassment?
Predictable
Remember when I said that my GP surgery couldn't file my flu jab of 12th September?
"Unable to automatically file a third-party immunisation message (Y2f39)".
Well...
I can't reply to "NHSvaccine", so I can't put them straight. TMP, as we say around here.
confused.jabs
My GP surgery is calling people for Covid autumn booster jabs, coupled with flu jabs. The surgery's website displays the following info:
Let's analyse that...
People in the over-75 age group can get jabbed from 1st October onwards.
People in the 50-64 age group can get jabbed from 16th October onwards, but the first clinic for them will be on 22nd October.
When people in the 65-74 age group can get jabbed is anyone's guess.
Regardless, we weren't going to wait over a month for our Covid jabs, so I contacted the nearest NHS walk-in site. As I'm still classed as being "at higher risk" I was allowed to make a traditional appointment, but Chris and Anna had to attend as walk-ins. While we were waiting, I noticed that they were also giving flu jabs so, when our turns came, me and Chris got both jabs. Although Anna also qualified for a free flu jab, as she's living with an "at higher risk" person (me), we couldn't convince the officials of that qualification, so she had only the Covid jab. All that took place on 12th September.
And true to form, "The System" has cocked-up my record again. In a minor error, SystmOnline has my Covid jab logged as having been given on the 13th. More worrying is another entry dated 13th September, presumably for the flu jab, which states:
"Unable to automatically file a third-party immunisation message (Y2f39)".
I contacted the GP surgery to clarify the situation, and apparently, even though I don't work for the GP, or for the NHS walk-in site, or indeed for any other part of the NHS, it's up to ME to run around getting this sorted out!
That's not going to happen. I'm not fixing their fuck-ups. They can get stuffed.
All it needed was a dose of common-sense
When a system error at my GP's surgery ended up with me being given that fifth Covid-19 vaccination, just one week after I'd had my fourth, we suspected that it would screw up the various admin/record systems that are associated with the vaccination programme.
True to form, getting a Spring Booster jab has been an ordeal akin to jumping through fiery hoops.
When the Spring Booster programme started, I tried to book online. That failed, so I was advised to call 119 to discuss it with a real person. That person took all of the details and decided that I was due another jab, but one of the Haematology team would have to request it. I emailed the Hambleton Clinic Haemo docs to ask them to make that request.
Three weeks later and nothing had happened, so I asked them again during the telephone consultation that had been booked for 20th April (but which didn't actually happen until 21st April, as they'd missed me off the call-list). The haemo doc agreed that I was due another jab, and said that she'd make the required request ASAP.
That Haemo doc was true to her word... the next morning I was woken by a woman calling from the UHL Booking Office. Yes, the UHL Booking Office which fcuks up the parts that other booking offices can't reach. I explained that I'd had five jabs, she said that I'd meant four. I restated "five", she said that one of them would have been a flu jab. I re-restated "five" and then she imploded, told me that I couldn't possibly have had five jabs already, and said that she'd need to refer back to the requesting Haemo doc.
Monday morning... I contacted the UHL Booking Office again. They still couldn't book me in, but gave me the contact email address for VacHub. Dedicated Vaccination Hub staff. People who actually know what they're talking about. Within the hour I'd sent VacHub the whole story via email, and we spent a few hours exchanging info. The upshot was that after consulting a fair list of people, they couldn't jab me because their "Green Book" guidelines didn't allow it. They'd contact the requesting Haemo doc to inform her.
Well, that Green Book was like a red rag to a bull. Within the hour I'd read it, understood it, and used bits of it in email messages sent back to VacHub. The key bit was that antibody counts wane over time, that waning is not related to how close together the most-recent vaccinations had been given. I argued that they were so close together that they could be considered as one dose. Therefore, the key indicator for being boosted was how long ago that latest combi-dose had been given, and that was three months. The truth about the Green Book guidelines was that rather than not allowing me to have a sixth jab, it had no provision for anyone in my situation - and no go-to reference or process for dealing with anyone not fitting their "normal" profile.
Tuesday dawned, and I was called by the requesting Haemo consultant. She claimed that she'd assumed that I'd had only four jabs, and had based her request on that. When she'd actually checked my record and found that I'd had five jabs, she'd changed her mind. She explained it well, I saw her point of view, and I agreed that I'd given it my best shot and had lost this battle.
But today it all became clear. My use of Green Book reasoning had made some of the VacHub staff think again. They called me to explain. The VacHub staff don't access NHS records directly, they use NIVS (The National Immunisation & Vaccination System), and that system had no record of the GP system-error jab which I had on 28th January. Compare that to my TPP SystmOnline record (GP-based) which records all five jabs. We can't compare it with my proper full NHS record, as I have no access to that. Anyway, the data-flow's not ideal and a lot of it is one-way only - see here.
The upshot was that too many people had too many differing opinions based on which system they had access to. That's the NHS for you!
They decided that another jab would be safe, and less of a risk than a Covid-19 infection/hospitalisation, so they offered me a choice of jab appointments and venues.
Five hours later and I'd been jabbed again. That's SIX. And because the jabbing doctor applied a liberal dose of common-sense - he actually took the time to listen, think, record and discuss - we managed to get my jab-record back on track for any future round of boosters. In theory, there shouldn't be any more fiery hoops. Hats off to the VacHub staff, I say.
Read it and weep, Sarah. You said it couldn't be done...
Jabberwonked yet again
Due to what's being blamed on a system error, the jab-staff at my GP's surgery gave me a FIFTH Covid-19 vaccination today, just one week after I had my fourth.
I told the jab-nurse that I didn't fulfil all of the criteria on the "make sure that..." posters that were stuck onto walls and doors at the surgery, but she was adamant that I wouldn't have been called if I wasn't eligible. I asked her again if she was 100% certain that I was eligible for the jab, she said that she was certain, and before I could finish my next sentence the needle was in and the dose was given. Only after that did she stop being over-zealous for long enough for me to show her my vaccination record cards which clearly showed four jabs, latest one on Friday 21st January. When I showed her the entry for that fourth dose on my GP/SystmOnline patient record, the penny dropped.
The senior nurse has formally reported the incident, and an internal investigation will start on Monday next week.
It's not a system error. The problem is that they have two primary systems, each doing what it was set up to do, but they've not been told to interact with each other in a logical manner because whoever set them up didn't use his/her grey matter. The invitation system doesn't cross-check the patients' records system to determine if due jabs have already been given, it just carpet-bombs the "at higher risk" cohort with text invitations. Then, to make matters worse, when their "make sure that..." poster back-up system prompted me to declare that I was NOT eligible, that declaration was simply dismissed.
The medics and admins believe that their systems are infallible. What happened today is proof that their belief is unfounded.
It's also proof that they didn't fix the very same problem after they called me for my third jab only a few days after LRI had given it to me back in September.
