Archive for the 'Name and Shame' Category

Booking Office multi-fail (no surprise there, then)

Posted by on June 21st 2022 in A bit of a rant, Health, or lack thereof, Name and Shame
Tags:

Sometimes I think that they do it just to get attention...

I attended Hambleton Suite clinic on 19th May for my Annual Review... full bloods, virology, Covid vaccine antibody response, height, weight, full valet, replace the wiper blades... you know the drill. Preliminary indications implied that all was well, so I left with an appointment to ATTEND on 9th June, when the full set of test results would be reviewed and discussed. Said appointment was written on my card and in their appointment book, and later on someone added the appointment to "the system".

But a week later I was feeling rough, so I called it in and they asked me to attend for a quick check-up. Nothing bad was found in the bloods, they said that I'd probably got some sort of minor virus infection, nothing more. They took the opportunity to run through the Annual Review test results, meaning that there was no longer any need for me to attend on 9th June, so that appointment was cancelled and another made for 6th July.

So far, so good. But then someone managed to cock it up...

On 2nd June I got a surprise text reminder from 07786 209254 (one of their system's text-based reminder services) for a TELEPHONE appointment... for the same time and day as the cancelled ATTEND appointment. As you can see, it took all of five minutes for me to cancel the already-cancelled appointment and for that to be both confirmed and spiced-up with a threat of discharge:

 

 

From that, you'd think that everything was back on track, but you'd be wrong.

On 7th June I received another text reminder, this time from NHS UHL (another one of their system's text-based reminder services), for the very same appointment that I'd re-cancelled only five days before via the other text service. NHS UHL texts don't permit replies, so I can't put them right:

 

 

It's yet another example of their dis-integrated system.

It's not often that I give up, but I have (arguably) better things to do than try to fix the unfixable.

I didn't bother with the re-cancelled appointment, and much to my disappointment they didn't carry out their threat to discharge me.

SSDD

Posted by on April 25th 2022 in In the News, Name and Shame
Tags: ,

Same shit, different depth:

 

More Beeb bullshit

Posted by on April 18th 2022 in In the News, Name and Shame
Tags: ,

For many months, the Beeb news website has been awash with maps of eastern Europe. Many of those maps show where Moldova is.
Moldova is land-locked between Ukraine and Romania. In no sense is Moldova a neighbour of Russia.

But this is on the Beeb site this evening:

Come on, Beeb, check your facts and have words with your editor.

FWIW, at the top of the page it says "Edited by Chris Giles", but I suppose that could be wrong as well.

AMOEBA ALERT!

Posted by on April 13th 2022 in A bit of a rant, Lost in translation, Name and Shame
Tags: , , ,

The Amoeba Squad has been out in force over the last few days.

 

On Sunday morning I ordered some timber from Wickes, it was a Click & Collect job, and checkout was via PayPal. I don't have an account with Wickes, so I assume that my contact details were gleaned from PayPal.

Wickes started sending emails regarding the order status, that's fine, but they also started sending texts... to my mobile AND to our land-line. Thanks to the amoeba that set up their digital communication algorithm, whenever I get a mobile text the land-line chimes in and we get an auto-woman reading out the text. It/she is hilarious - my order number 680432227 was "order - number - six - hundred - and - eighty - million - four - hundred - and - thirty - two - thousand - two - hundred - and - twenty - seven". Twats.

 

Next, and somewhat predictably, it was the turn of the Aldi Click & Corrupt service. As usual there were some subs for items not in stock.

We'd ordered Easter eggs, all allegedly in stock on Saturday night when the last chance to amend the order had passed, i.e. the point at which the card payment is authorised and the order becomes "firm". But when we arrived at noon on Sunday they'd run out of all the eggs that we'd ordered and for which we'd authorised payment. The reason given was that "they'd been flying off the shelves all morning". So, we can order and authorise payment the day before, but, the day after, someone else can buy them in-store and wipe out the stock, including our items which Aldi couldn't be arsed to reserve? That stinks.

In short, NONE of the eggs that we'd ordered were in stock, so their amoeba-powered algorithm had subbed the lot, and all of the subs were unsuitable:

 

 

The middle item/sub is a belter... I ordered the box of "Specially Selected Exquisite Belgian Chocolate British Birds Eggs" specifically for my Dad, as he's interested in such things, but Aldi thought it would be a good idea to sub it with A SLAB. WTF? In what way is that OK?

Fuck 'em. I rejected the lot.

 

You'd think that would have been enough, but no, there was more to come... the Amoeba Factor was still in effect...

Amazon's Subscribe & Save thing had decided that it couldn't get us any BarleyCup...

 

 

so it offered us this bizarre substitute:

 

 

We're bemused... in which universe is a dry snack bar a suitable replacement for a hot-drink powder?

I mean, I'm partial to a stiff drink now and again, but that's a tad too rigid for me!

Happy Easter!

CHURNed

Posted by on April 9th 2022 in A bit of a rant, In the News, Lost in translation, Name and Shame
Tags: , ,

Yet again we see the Beeb playing all the right notes, but not necessarily in the right order...

 

Let's look at the details...

The United Nations Human Right Council (on line 2) is a fiction, it should be the United Nations Human Rights Council.

The correct initialism for the United Nations Human Rights Council is UNHRC, not UNHCR.

The UNHCR is a different UN organisation, it's the United Nations High Commissioner for Refugees.

CHURN is what the Beeb does to initialisms.

The Magic Word works again… sort of

Posted by on March 31st 2022 in A bit of a rant, Health, or lack thereof, Name and Shame
Tags: , , ,

Now lets move on to the painful/tender left breast issue...

It became troublesome early last year, and on 5th February 2021 I reported it to the LRI haematology team because I have to report all new or changed lumps, bumps, rashes etc. in case they're either secondary cancers or manifestations of GvHD. They thought that it was probably benign gynaecomastia but to be on the safe side they set me up for a CT scan with contrast.

That scan was done on 4th March 2021 but the scanner-jockey wouldn't use contrast despite me saying that I'd been told that it was necessary to have it.

At haemo clinic on 10th March 2021 the scan results were discussed... "nothing found, but specific area not specifically looked at", which seemed a waste of time to me and to the Haematology Consultant. She said that it was likely that the scan will have to be done again at a time when a haemo doc could be in attendance to ensure that contrast is given. She also said that I may also get an ultrasound scan.

At haemo clinic on 24th March 2021 the matter was discussed again... further scans had not been arranged, but they would "get the Breast Specialist involved".

At haemo clinic on 9th April 2021 the matter was discussed yet again... further scans still not arranged, and Breast Specialist not yet involved. The haemo consultant said that he'd chase it up.

And that was pretty much the end of it for the rest of 2021. No scans, no specialist, no suggested treatment but plenty of tender/painful swelling.

By the start of 2022 I'd had enough of having to put up and shut up. It was time to rattle a few cages.

The Magic Word, used at the haemo clinic of 9th March 2022 to get the shoulder issue kick-started, also worked for this issue - within days I was holding an appointment letter telling me to attend the Department of Breast Surgery at Glenfield Hospital on 21st March!

Sadly, the Consultant Oncoplastic Breast Surgeon there was another "wants to talk but not listen" doctor. He confirmed benign gynaecomastia and told me to apply Ibuprofen, I replied that I had been on the maximum dose of oral Ibuprofen for other issues for over a year and had been told to not increase my Ibuprofen use in any way, but he ignored that. Sounds familiar, eh? I specifically told him that the report from the consultation must go to the haemo consultants at LRI, as it was them that raised the referral.

Five days later my copy of the clinic letter arrived. It's riddled with errors. It states that I've been reporting "painful lumpiness... for the last few weeks", rather than for over a year. It completely omits the instruction to apply Ibuprofen, and also omits any other suggestions for managing the condition. And just for good measure, he sent the letter to my GP (who was blissfully unaware of this issue) but didn't send it to the LRI haemo consultants despite my telling him to do so. Finally, the letter ends with "The patient was reassured and discharged"... that's cop-out bull-shit, I was not reassured then, and I'm sure as hell not reassured now.

Based on all available evidence, I have diagnosed his condition as "HITS" (Holier-than-thou Ignorant Twat Syndrome).

As you'd expect, I've been on the phone yesterday and today giving them appropriate doses of corrective grief. In fact, I've spent more time sorting their fuck-ups than I spent being fondled and scanned by the breast surgeon.

It looks like there are limits to how much good can be achieved by using the Magic Word.
« Older Entries