Archive for the 'Name and Shame' Category

My expert trumps your pair of quacks

Posted by on March 30th 2022 in A bit of a rant, Health, or lack thereof, Name and Shame

Back on 3rd March I was rudely awakened by one of the GP's docs flying a desk at my local surgery. I'd had a face-to-face appointment booked for 12:30 to try to get some treatment regarding the "rotator-cuff injury" that first became an issue in February 2021, but Dr. K. S. fucked up - for some bizarre reason the £millions spent on his professional training/salary counted for nothing when he woke me up at stupid o'clock in the morning, claiming that I'd arranged a telephone consultation. After I'd torn him a new one he said to attend at 12:30, but he called again at stupid o'clock + 15 minutes, asking for me to attend at 11:00.

Some people just don't know when to back off, and this doc was one of those people. He'd set himself up for what happened later...

Well, I attended at 11:00, he told me again that scans performed on 16th September 2021 had shown a small tendon tear, and that physiotherapy was the way to go. I was given a different set of "physio exercises" that I clearly couldn't do due to the restricted range of movement of my right shoulder, and was told again that I wouldn't get any more steroid injections. He told me to take more Ibuprofen, I replied that I had been on the maximum dose of it for over a year but he ignored that... he wanted to talk but not listen, and so set himself up for some grief...

I asked for the manager.

The deputy manager kindly made time for me, so I politely gave her a full salvo - inaction regarding the shoulder, no chance of any more steroid injections for it, paracetamol (for treating GvHD) taken off repeat, ibuprofen (for shoulder pain) repeat declined, other repeats changed unilaterally without consulting those who had initiated them, the world shortage of xyloproct, Dr. V.B.'s mangling of my SystmOnline records and repeats, and the 5th-Covid-jab debacle.

She tried her best, but hardly anything got changed or corrected, so six days later I had a word with the haemo team at LRI, as the original referral was raised by them last year. The word that I had with them was "comorbidity".

Well, I reckon that must have been the Magic Word*** - within days I received a phone call from the orthopaedic department, swiftly followed by a letter detailing an appointment with an expert - an orthopaedic consultant.

I went to see her on Monday this week, and it was a revelation...

She told me that x-rays taken way back on 8th June 2021 had revealed bony growth restricting the tendon, which may well have been the cause of the tear. Nobody had discussed that with me before. She said that physiotherapy was a complete waste of time and effort, the only fix would be surgery to remove the bony growth. Until that happens, I should continue with fitness exercises to preserve some arm-muscle/mobility. I'm to get an appointment with the surgeon within a few weeks, allegedly.

Turns out that I was right to question whether "ALJABI, Yasser (Mr), Post-CCT Foot and Ankle Fellow" was the right person for shoulder jobs, that was back in December 2021:

*** That Magic Word worked wonders - it also jump-started a different "stalled" issue that I'll cover in a separate post.

You wait… and you wait… and then you go ape-shit

Posted by on March 28th 2022 in A bit of a rant, Health, or lack thereof, Name and Shame

More on that MaxFax saga...

I called the UHL Fooking Office today, regarding that pair of appointments:

 

 

 

The phone-jockey said that the appointment for 29th March had been cancelled on the 24th... the same day that the 31st March appointment was generated.

Clearly they must think that I'm psychic, as the second letter doesn't say anything about any cancellation or postponement.

Then the phone-jockey claimed that on 24th March they sent out a separate letter regarding the cancellation. Now, I'd have thought that it would have been in the same postal run as the new appointment, and would have arrived here on Saturday 26th. Indeed, any sane person would have detailed the cancellation in the second appointment letter... or would have put both letters in the one envelope. But no, common-sense did not prevail.

So far I've seen neither hide nor hair of said cancellation letter, so I reckon I've been fed yet another helping of admin cop-out bullshit.

As I said, there really is no foreseeable end to the sorry tale of UHL Booking Office's ineptitude.

And yes, I understand that their "no tolerance anti-abuse policy" covers telephone conversations...

but I've got news for them...

I have a similar policy, mine covers abuse of my patience, and includes an anti-bullshit clause.

You wait… and you wait… and you wait…

Posted by on March 26th 2022 in A bit of a rant, Health, or lack thereof, Name and Shame

The MaxFax saga goes on...

After way over a year of both my GDP and MaxFax leaving my LR7 to rot in place rather than treat it, MaxFax got around to extracting it on Sunday 6th February. The locum dental consultant did an epic job with inadequate (paediatric) dental tools, having to resort to drill, scalpel and brute force to remove about 20 bits of shattered molar roots, and putting in half a dozen stitches to close the wound. I was given antibiotics sufficient for five days, and sent home. In typical fashion, the letter from that clinic eschews the facts and states that the job was done on a Saturday, presumably meaning on the 5th February. Ho hum, no great shakes.

But that clinic letter also states that they would review me in "three to four weeks' time", so that would have been any day from Saturday 26th February to Sunday 6th March inclusive, right?

Wrong.

UHL Booking Office ignored the principles of the Gregorian Calendar that the rest of the western world has been using for nearly half a millennium, and decided that "three to four weeks' time" would mean Tuesday 22nd February. Four to twelve days too early, that calculation depending on more factors than I've got teeth.

At that review it was clear that the first lot of antibiotics hadn't prevented infection, so I left with a second course of them, and with the requirement for another review "in two weeks' time" to see if the infection had been cleared. So that would have been Tuesday 8th March, right?

Wrong again.

Try Tuesday 29th March. Exactly three weeks late:

 

 

Well, we have to take what we can get, so when the reminder text arrived on Tuesday 22nd March, I duly confirmed that I would attend:

 

 

All sorted, right?

Wrong yet again.

This arrived this morning:

 

 

Clearly it doesn't say that the Tuesday 29th clinic is cancelled or postponed, so I have to assume that it's a bona fide appointment for me to attend on Thursday 31st March.

As it stands, I need to attend twice in three days to have two different people look at the battle-scars from one extraction. It's utterly nonsensical.

There really is no foreseeable end to the sorry tale of UHL Booking Office's ineptitude.

Dobby Does Donbas

Posted by on February 24th 2022 in Name and Shame
Tags:

 

 

Him-sheet

This gem is on my SystmOnline Patient Record:

"her"? Who the fuck is "her"?

I'm not confident that a "Post-CCT Foot and Ankle Fellow" is the right person for the job, especially as it's as clear as day that ALJABI, Yasser (Mr) did not read/understand either the referral letter or my medical records - if he had done so, he would have noticed the following:

That's the NHS-standard-format label which is stuck onto hundreds of my NHS forms... LRI staff said that the "M" indicates "Male"

 

Those two info-bits are fairly obvious

 

Those three info-bits are for those skilled in the ancient art of reading sentences

 

If that one's not sufficiently gender-diagnostic, I don't know what is!

If ALJABI, Yasser (Mr) can't tell a man from a woman, it's a fair bet that he can't tell an arse from an elbow, let alone a shoulder from an ankle.

I would tell him where he can stick his response, but I'm not sure that he'd be able to work it out.

Duck or grouse?

Posted by on December 17th 2021 in A bit of a rant, Lost in translation, Name and Shame

Just had the advisory email for tonight's Aldi Click & Corrupt drive-by raid, and as usual there are some subs for items not in stock. Usually it's not an issue - we can live with 1x6 pints of milk instead of 2x4 pints...

But Chris, being a veggie, is up-in-arms over this:

 

 

And I have to say that I agree with her - there's a reason why people order veggie food, subbing with a meaty alternative is incredibly stupid and insensitive.

Clearly their product substitution algorithm has been coded by an amoeba.

That said, I like duck, so they'll not go to waste 🙂