Archive for the 'Name and Shame' Category

Name and Shame

Posted by on July 6th 2007 in A bit of a rant, Name and Shame, Shiny new kit

Remember my blog entry last week about my new tent purchase?

Well, things aren't much better. They've still got my money, and I still don't have the tent. I've sent many more emails to the retailer, and had no replies to any of them. I've been phoning daily but nobody picks up. I had to Google for contact details for them, as there's no address or phone number on their website. Googling brought up an interesting thread on UKC, it's worth a read. Mind you, Google brings up a lot of similar complaints about this company, it seems that I'm experiencing what is common practise for this retailer.

Well, tonight I decided that I'd had enough, so I've referred the matter to my bank and to my debit card company, they'll get the matter sorted in due course. I've been told that I can expect either the goods or a full refund, it'll take a few weeks but it will happen. At this time, they can't say which I'll get, so I'm banjaxxed for a while... do I buy a new tent elsewhere and risk eventually getting the original tent from this retailer, or do I go without a summer tent for another month and go stir-crazy? I've already had to miss three camping weekends because of this delay, it's seriously pissing me off.

Anyway, if anybody else out there is having difficulty finding contact details for this retailer, this is what I've managed to find out so far, I hope that this information is of use to somebody

Gear-Zone Ltd.

17 Westlegate, Norwich. NR1 3LT. Tel: 01603 630 298, Fax: 01603 615051
Or
8 Burnet Rd, Sweet Briar Road Industrial Est, Norwich. NR32BS. Tel: 01603 410108

Web: http://www.gear-zone.co.uk/, emails: info@gear-zone.co.uk sales@gear-zone.co.uk

Registered at Companies House, Registration Number 04305618

E&OE

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