Snatching defeat from the jaws of victory

Posted by @ 11:32 pm on Thursday 12th January, 2017.

So, with venesections every third Thursday and out-patient consultations every fourth Thursday, it doesn't take a genius to figure out that every 12 weeks the two sessions will fall on the same day. Today was such a day.

A month ago some bright spark at LRI decided that on such days it would be best to perform just the one set of blood tests, at LGH, on samples taken just before the venesection. Said tests were to cover everything needed for the venesection session at LGH and everything needed for the out-patient consultation at LRI about three hours later. LRI gave me an appropriately-completed bloods specimen form with attached samples bag to give to LGH on the day. It was, allegedly, a fool-proof idea...

I turned up at LGH early this afternoon, they took the blood sample and I handed them the form/bag from LRI. They said that they didn't need the form/bag as they would use their own, so they took away the LRI form/bag for disposal. They also said that they were now using a super-duper digital system on PDAs which would make data collection, storage and transfer much better. I was insistent that the tests would have to cover the requirements of both appointments and that the results would have to be available at LRI by 16:15. They were equally insistent that it would all work flawlessly. I was then bled and given saline as per usual. All good so far.

Of course, in accordance with my expectations and contrary to theirs, it didn't work at all. Nearly four hours later over at LRI the consultant couldn't find the test results in the database, so the consultation was a complete waste of time.

 

 

My Friday is now trashed. I have to wait in for a phone call - someone from LRI will be calling the land-line (but not the mobile) IF the results can be found. Oddly, even though they are going all hi-tech with PDAs and the like, and the results (and my records) should be on a database, they are not allowed to send me the results via text or email. For reasons of security the information has to be given verbally. How quaint!

But hey, they DO like to send me appointment-reminders via text - one seven days before each appointment, and another five days later - telling me that every missed appointment costs the NHS an average of £126.

We sure as Hell won't be doing it their way again. To quote Tolkien's Pippin: "Short cuts make long delays."

Maybe I should be charging "an average of £126" for this afternoon's fiasco?

Welcome to 2017.

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5 Responses to “Snatching defeat from the jaws of victory”

  1. AlanR says:

    Love the animation. If only i could laugh and not shake my head. Your head must be aching with the amount of times you have probably banged it against the wall.
    Its a pitiful reflection of progress in the NHS. Nuff said about that.

  2. AlanR says:

    Love the animation. If only i could laugh and not shake my head. Your head must be aching with the amount of times you have probably banged it against the wall.
    Its a pitiful reflection of progress in the NHS. Enough said about that.

  3. BG! says:

    I'm all in favour of progress and tech, but unless it actually works it's just an expensive trinket. If they are testing it prior to full roll-out, the previous systems should be left in place and run in parallel to provide some level of systems redundancy. As usual the people blame the tech, but the tech only does what people tell it to do. It's based on computers, PDAs and WiFi, not on Artificial Intelligence.

    The two hospitals involved are parts of the same University Hospitals Of Leicester NHS Trust, in the same city, 3.5 miles apart, sharing systems and data, but they can't intercommunicate effectively. Yet I managed to travel from LGH to LRI in 20 minutes with no problems whatsoever. The irony is that I could have taken the required information with me.

    It's a PICNIC with lashings of GIGO. Let me know if you struggle with the acronyms.

    No phone call yet.

  4. AlanR says:

    What's an acronym! Ha.
    Btw, the 2 comments of mine.
    The first time I pressed publish it said "error" and highlighted " nuff said". So I changed it to enough said and it sent ok again. It's an IT thing.

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