Communication from Gear Zone

Posted by @ 4:07 pm on Wednesday 15th August, 2007.
Categories: A bit of a rant, Thanks

Last week my bank's Debit Card Services decided to credit my account with the money that GZ owe me, while they sort the matter with GZ's bank. My thanks go out to Lloyds TSB Bank plc. and their good customer service, nice one!

There was no word from GZ until yesterday, when they sent me an email, details as follows:

 

Dear Gear-Zone Customer

We have processed your refund as requested. We apologise for any delay and any inconvenience that you may have experienced with your order. We have had some severe technological issues which we have now resolved. We are also recruiting a new customer services team to ensure that your future transactions with Gear-Zone will be to the highest standard.

Again, please accept our sincerest apologies for any inconvenience caused.

Yours

Gear-Zone Ltd

I wonder how many other disgruntled folk have been given the same lame excuses... just what are these "severe technological issues"? FFS, their computers must be up and running, or they wouldn't be able to take orders. And what's with "recruiting a new customer services team"? You mean they had a whole team that was trained to ignore the phone? Sorry, but it just won't wash. I've been bullshitted by experts, these paltry excuses are so lightweight that I could stitch them together to make a tarp. As for "... to ensure that your future transactions with Gear-Zone will be to the highest standard" - ROFLMFAO... it doesn't take a genius to work out that there will be no future transactions originating from me. Those "sincerest apologies" are not accepted.

A quick check of my account reveals that no such refund has been received yet.

Ho hum.

Related Posts Plugin for WordPress, Blogger...

Have your say - submit a comment

THE SMALL(ish) PRINT... (updated 23/07/2016)

By submitting a comment to this blog you grant me permission to reproduce its content and to reproduce the submitted name/URL in attribution. I will leave your content in its intended place and in its unedited form unless one or more of the following apply:

If you ask me to modify, move or delete your content, I’ll consider making the requested change(s) so long as there’s no significant alteration of the context of the content or of any debate associated with it;
If you change your email address or URL, I’ll update these details in older comments so that I'm not displaying dead links;
If I decide to change the theme or layout of this blog, thus affecting the placement and/or visibility of comments, I’ll make whatever changes I see fit for the smooth running of this blog;
If any comment contains insulting profanity or other content which I deem to be causing or likely to cause trouble, I’ll edit or delete as I see fit for the smooth running of this blog. I’ll try to remember to display the reason(s) for whatever editing I do, so that folk aren’t left hanging wondering what happened and why. If you can at least try to "disguise" your swearing, it would be much appreciated.

Other things to consider:

Comments must contain at least 3 characters;
You can use some code in comments, feel free to give it a shot and see what works;
If adding pics, the recommended maximum dimension is 600px.;
Comments containing many links will be held for moderation;
I reserve the right to amend this policy in line with proven applicable current legislation;
Free Speech: you may well have the right to it, but you've no right to compel me to a) listen to it, or b) publish it!