Last week my bank's Debit Card Services decided to credit my account with the money that GZ owe me, while they sort the matter with GZ's bank. My thanks go out to Lloyds TSB Bank plc. and their good customer service, nice one!
There was no word from GZ until yesterday, when they sent me an email, details as follows:
Dear Gear-Zone Customer
We have processed your refund as requested. We apologise for any delay and any inconvenience that you may have experienced with your order. We have had some severe technological issues which we have now resolved. We are also recruiting a new customer services team to ensure that your future transactions with Gear-Zone will be to the highest standard.
Again, please accept our sincerest apologies for any inconvenience caused.
Yours
Gear-Zone Ltd
I wonder how many other disgruntled folk have been given the same lame excuses... just what are these "severe technological issues"? FFS, their computers must be up and running, or they wouldn't be able to take orders. And what's with "recruiting a new customer services team"? You mean they had a whole team that was trained to ignore the phone? Sorry, but it just won't wash. I've been bullshitted by experts, these paltry excuses are so lightweight that I could stitch them together to make a tarp. As for "... to ensure that your future transactions with Gear-Zone will be to the highest standard" - ROFLMFAO... it doesn't take a genius to work out that there will be no future transactions originating from me. Those "sincerest apologies" are not accepted.
A quick check of my account reveals that no such refund has been received yet.
Ho hum.
THE SMALL(ish) PRINT... (updated 23/07/2016)
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