Indigestion

Posted by @ 12:08 pm on Tuesday 29th January, 2013.

Chapter II

You'll recall the hassle I've had with the folks at Reader's Digest. Well, there's more...

Contrary to Brian's optimistic claim that I'd receive the item within a few days, it didn't arrive. What did arrive on 7th January was a letter, dated 4th January 2013, stating "We have despatched this item recently and it is possible that it has simply been delayed on its way to you. I would expect the goods to arrive within two weeks of you receiving this letter..."

Well, I gave them the two weeks, and then another week because of the bad weather, and then another day because I wasn't in the mood for listening to any bullshit excuses. Suffice to say that item still hadn't arrived by this morning so I called them yet again and ended up speaking to Fiona.

Fiona was very helpful. She said that they'd stopped selling books on or just after 4th January and that I wouldn't be getting my item. She avoided accounting for the fact that this meant that the statement in the letter was a bare-faced lie. I asked why they'd not contacted me after their sales-policy change to tell me of the online shop closure issue and to amend the status of my order, she didn't or wouldn't say why I'd heard nothing. She said that I'll get a refund through the post within seven days. Then she said that I could enter a prize-draw for a holiday. Choking back my incredulity I declined, telling her that if they couldn't correctly deliver something as simple as a book, I would hardly trust them to come good with a holiday if I was to win one.

Having put up with incompetence, delaying-tactics, utter rudeness and bare-faced lying from some of the other Customer Service personnel there, I'm hopeful that Fiona will be true to her words. I'm not holding my breath, though. They've got seven days, if I've not got the refund by then I'll get the Visa folk involved.

Meanwhile, one of my relatives is still waiting for a Christmas present.

Related Posts Plugin for WordPress, Blogger...

One Response to “Indigestion”

  1. BG! says:

    True to form, RD haven't got a refund to me within those seven days. As I suspected, the promise of a cheque was yet another lie.

    I've passed the baton to the Visa and Bank folk. I suspect that they won't like being lied to either.

Have your say - submit a comment

THE SMALL(ish) PRINT... (updated 23/07/2016)

By submitting a comment to this blog you grant me permission to reproduce its content and to reproduce the submitted name/URL in attribution. I will leave your content in its intended place and in its unedited form unless one or more of the following apply:

If you ask me to modify, move or delete your content, I’ll consider making the requested change(s) so long as there’s no significant alteration of the context of the content or of any debate associated with it;
If you change your email address or URL, I’ll update these details in older comments so that I'm not displaying dead links;
If I decide to change the theme or layout of this blog, thus affecting the placement and/or visibility of comments, I’ll make whatever changes I see fit for the smooth running of this blog;
If any comment contains insulting profanity or other content which I deem to be causing or likely to cause trouble, I’ll edit or delete as I see fit for the smooth running of this blog. I’ll try to remember to display the reason(s) for whatever editing I do, so that folk aren’t left hanging wondering what happened and why. If you can at least try to "disguise" your swearing, it would be much appreciated.

Other things to consider:

Comments must contain at least 3 characters;
You can use some code in comments, feel free to give it a shot and see what works;
If adding pics, the recommended maximum dimension is 600px.;
Comments containing many links will be held for moderation;
I reserve the right to amend this policy in line with proven applicable current legislation;
Free Speech: you may well have the right to it, but you've no right to compel me to a) listen to it, or b) publish it!